Standard Bank has announced the immediate resignation of its chief engineer Alpheus Mangale. This follows a series of system outages at the bank in recent weeks, which negatively impacted the bank’s customers and employees.
In a brief statement on Friday, the bank said, “The group’s chief engineering officer, Alpheus Mangale, as the senior executive accountable for the stability of our IT systems, has resigned from the group with immediate effect.”
Mangale joined the group in September 2017 as group CIO, having held several senior executive leadership roles at MTN SA, Cisco Systems SA and Dimension Data MEA. His role at Standard Bank was changed to chief engineering officer as of January 2021 in line with changes to the group’s operating model.
The bank said that following Mangale’s departure, the IT engineering team will now report to Margaret Nienaber, the group’s chief executive for client solutions, adding to her current portfolio. “Margaret Nienaber has wide and deep executive experience in all aspects of financial services,” it said.
Standard Bank says, since the major outage on 21 May, “our priority has been to stabilise our systems, ensure services to our clients are fully restored, investigate and remove the causes of these outages, and demonstrate to our clients and colleagues that we are moving quickly and decisively to rebuild confidence in our systems”.
Last month, Standard Bank blamed the failure of a “generic switch” for the outage, while apologising for the massive outage that lasted for six hours on a busy Saturday morning shopping period.