The uptake of collaboration tools for work over the past two years has seen a sharp rise, reaching 44% since the since the beginning of pandemic.
Today, nearly 80% of workers are using collaboration tools for work, up from just over half of workers in 2019, according to the Gartner Digital Worker Experience Survey.
Commenting on the study, Christopher Trueman, principal research analyst at Gartner said: “Collaboration tools found renewed importance during COVID-19 for their role in ensuring the productivity of suddenly remote teams. As many organisations shift to a long-term hybrid workforce model, cloud-based, personal and team productivity technologies, along with collaboration tools, will form the core of a series of new work hubs that meet the requirements of various remote and hybrid workers.”
According to the study, the use of meeting solutions surged during the pandemic. While workers globally reported that they spent, on average, 63% of their meeting time in-person in 2019, that number dropped to 33% by 2021 as more meetings took place over audio and video-enabled meeting solutions.
The shift away from in-person meetings is expected to continue and Gartner predicts that by 2024, in-person meetings will drop from 60% of enterprise meetings to 25%, driven by remote work and changing workforce demographics.
“As IT leaders prepare for a mix of meeting modalities, it will be critical that they ensure equitable collaboration, tool and resource access for all meeting participants, regardless of location,” said Trueman. “Cloud-based meeting solutions and content service platforms can support this through offerings or integrations with technologies including virtual whiteboards, rich chat features, and recording and transcription capabilities.”
The Gartner 2021 Digital Worker Experience Survey was conducted from November through December 2020 among 10,080 full-time employees at organisations with 100 or more employees.