Samsung launches door to door smartphone repair service in SA

Samsung launches door to door smartphone repair service in SA
Image:: Getty Images

Global smartphone manufacturer Samsung is now offering customers a convenient door to door hassle-free smartphone repair service in South Africa.

The company says the newly launched service for Samsung customers who require a smartphone repair, provides another option to visiting a customer care centre.

A statement from Samsung said ”Many people don’t always have the time to drive to a customer care centre – especially as they juggle both their home and work commitments. Fortunately, you can now opt to have your smartphone picked up from your home or business, repaired and returned with the Samsung Door to Door repair service.”

This seamless service applies to repairs within 40km of a customer care centre. Once customers select the service, Samsung will arrange a collection time with them. The cost of both the pick-up and return of your smartphone will be R330.

The device will be picked up and customers will be able to track the repair progress and notified when the repair is completed.

Paul Croll, Service Operations Manager at Samsung said, “At Samsung, we’re continuously searching for new ways to make life easier. We therefore listened to the needs of our customers and created a first-of-its-kind service in the country. This methodology of innovation and convenience is built into all the products we design, and through our committed service offering we will continue to put customers first, in exiting new ways.”

The Samsung smartphone door to door repair service will be applicable to the following Samsung devices: Samsung Galaxy Z (all models) Samsung Galaxy S (all models) Samsung Galaxy Note 20 5G, Samsung Galaxy Note (all models) Samsung Galaxy A (all models) Samsung Galaxy J (all models) Samsung Tablets: Galaxy Tab S (all models) Galaxy Tab A (all models) Galaxy Tab Active (all models) Samsung Watches: Galaxy Watch (all models) Galaxy Watch Active (all models) Galaxy Fit (all models) Samsung Buds: Galaxy Buds (all models).